Pick Up In Store at Nourish Me
FREE for all orders
Our Shop Address: Unit 05, 19/F, Kodak House Phase 2, 39 Healthy St East, North Point, Hong Kong
Pick Up Hours: Monday to Friday (Closed on Public Holidays)
Morning 9:00AM – 12:45PM
Afternoon 2:00PM – 5:30PM
Enjoy next day pick up!
- Orders placed and paid before 5:00PM (HKT) are available for pick up the next business day.
- Please feel free to contact us if you need to arrange same day pick up.
Pick Up at Coral Hub Lockers
FREE for any single net purchase over $500
$30 flat rate for orders less than $500
Address: Unit B & D, 21/F, Roxy Industrial Centre, 58-66 Tai Lin Pai Road, Kwai Chung, Hong Kong
Pick Up Hours: 24hrs
Coral Hub Locker Remarks
- Orders placed and paid before 4:00PM (HKT) on Mondays and Wednesdays are usually dispatched and delivered the subsequent Tuesday and Thursday.
Pick Up at HK Post Locations
FREE for any single net purchase over $500
$30 flat rate for orders less than $500
Select from the list of HK Post Offices on the checkout page, or if you would like to pick up at a Self Service iPostal Station, please search for your preferred iPostal Station location and enter the iPostal Station Code in your order remarks. For example: PLGPO, PLHFE, etc. You will be redirected to HK Post once you click on the following web link.
iPostal Station (Note: iPostal Station weight limitation is 2KG)
HK Post Self Pick Up Remarks
- Orders placed before 4:00PM (HKT) are usually dispatched within the same working day and estimated delivery time is 2-3 days.
Pick Up at S.F. Express Locations
FREE for any single net purchase over $500
$40 flat rate for orders less than $500
Hong Kong S.F. Express Network
You will be redirected to S.F. Express once you click on the following S.F. Express Network web links, please search for your preferred pick up location and fill in the corresponding [Location Code] on the Shipping section of our Checkout page. For example: 852MA, H852D008P, etc.
SF Business Station
SF Store
SF Service Partner (7-Eleven / Circle K)
SF Locker
S.F. Express Self Pick Up Remarks
- Orders placed and paid before 4:00PM (HKT) are usually dispatched within the same business day and estimated delivery time is 1-2 days.
Local Door Delivery
FREE for any single net purchase over $500
$40 flat rate for orders less than $500
Door Delivery to any residential, commercial or industrial address within Hong Kong.
Local Delivery Remarks
- Orders placed and paid before 4:00PM (HKT) are usually dispatched within the same business day and delivered within 1-2 days.
Exchange Rates & Duties/Taxes:
- Due to the fluctuations of exchange rates, orders with value very close to the tax-free limit of each country may be assessed duties and taxes as the currency exchange rate may vary from the order date to the customs clearance date.
- Our prices do not include any duties or taxes, and customers outside of Hong Kong may be charged import customs and/or duties and taxes for international shipments which are billed to the customer separately and upon delivery by courier. Customers are liable for any duties and taxes that shipment(s) may incur.
Import Customs:
- Our system does not restrict product selection based on shipping & country, please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
- Nourish Me is not responsible (and no refund will be issued) for items or orders that are held, seized, damaged, refused, or destroyed by Customs.
Correct Shipping Information:
- If your order is not delivered to you due to incorrect shipping information, it may be disposed after a period of time.
- Address Correction Service Charge will be applied by carrier for each redirection delivery or change in shipping address.
International Shipping Remarks:
- Orders are usually dispatched within 1-2 business days. Estimated transit time is based on business days, excluding the day of shipment pickup, weekends and public holidays. Longer transit time may occur for remote areas, flight delay, the destination country’s customs clearance process, or delays due to but not limited to weather, natural disasters and force majeure. All transit times shown are estimates only and are not guaranteed.
- International orders will be shipped with HK Post, SF Express, or DHL depending on destination country and service availability.
For more details on International Shipping, please select your country below. The information below is for guidance only and may not always be up-to-date, please refer to your destination country’s customs or government website for the latest information. Don’t see your preferred shipping location? No worries, please contact our customer service for additional shipping options.
Cambodia
Customs Information
- For information about customs, import duties, etc., visit: General Department of Customs and Excise of Cambodia
Shipping Info & Rates
- You are liable for any import taxes, customs fees or a brokerage (handling) fee that may incur for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier.
China
Customs Information
- For information about customs, import duties, etc., visit: General Administration of Customs of the People’s Republic of China
- According to the Customs Laws of the People’s Republic of China, all imported goods for personal use through Personal Express Clearance must not exceed RMB800 per order.
- Nourish Me respects all decisions made by Chinese Customs and Nourish Me will not be liable for packages held or confiscated by customs.
Identification Information
- Note: China customs require recipients of personal shipments to provide a photo ID for customs clearance.
- Customers must submit identification information to Nourish Me when placing an order. Correct identification and contact information must be provided in order to avoid any delay or cancellation of the order. Photo ID must match the order recipient’s information for import customs.
- After placing your order, an automated email will be sent to you with your order number & details. Please email info@nourishme.com.hk with the subject header “Order No #### Photo ID” and attach a copy of the front and back of the photo ID for customs clearance. For foreign citizens, please provide a copy of your passport photo ID for customs clearance.
- China Customs or carriers may contact customers with the phone number/email address provided to ask for photo ID copies.
Shipping Info & Rates
- You are liable for any import taxes, customs fees or a brokerage (handling) fee that may incur for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier.
- Duties are calculated upon “Personal Use Import Goods Classification Form” and “Personal Use Import Goods Duty Price Form.”
- Please provide your shipping address in Chinese characters, not in English. Otherwise, your order may be delayed and Nourish Me will not be held responsible.
Restrictions
- Please be aware, the following substances are not allowed to be imported into China: red sorghum, raw flaxseed, raw seeds, aloe, (except aloe vera), raw beans, and products containing hemp or meat (such as jerky).
- Products for pets may be held by the China Customs office.
- Customs inspection may cause a clearance delay if your order includes above products.
Indonesia
Customs Information
- For information about customs, import duties, etc., visit: Indonesian Customs and Excises
Shipping Info & Rates
- You are liable for any import taxes, customs fees or a brokerage (handling) fee that may incur for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier.
Japan
Customs Information
- For information about customs, import duties, etc., visit: Japan Customs, Personal Import, Importing Medicine for Personal Use
- If your order value exceeds JPY10,000, you will be charged for Customs duty and taxes.
- Nourish Me will not be liable for packages held or confiscated by customs.
Shipping Info & Rates
- You are liable for any import taxes, customs fees or a brokerage (handling) fee that may incur for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier.
- Please place one order per day, otherwise your order will be held.
Restrictions
- Please be aware, the following substances are not allowed to be imported into Japan: kelp, hoodia, aloe, (except aloe vera), vanilla, rice, grains, nuts, seeds, raw beans, products containing hemp, pet products, meat products (such as jerky and extracts) and dairy products.
- 10 kg or less grocery/food items (including Supplements and protein drinks) per order, are allowed for personal importation.
- Sugar products can be imported up to 1 kg per order.
- The following products or ingredients can be imported, but only a two-month supply: melatonin, yohimbe, DHEA (Including 7-Keto DHEA) and 5-HTP, Potassium Iodine/iodide and Taurine. If one bottle contains more than a two-month supply or multiple bottles are purchased, the items will be confiscated by customs.
- Cosmetic products including shampoo and conditioner are allowed to be imported, but only up to 24 items.
- Estrogen (supplement) can be imported only a one-month supply at a time.
- If your order value exceeds JPY10,000 and contains raw honey products, an extra Custom’s duty of 50% will be assessed.
- The Customs inspection may cause a clearance delay if your order includes above products.
Macau
Customs Information
- For information about customs, import duties, etc., visit: Macau Customs Office
Shipping Info & Rates
- You are liable for any import taxes, customs fees or a brokerage (handling) fee that may incur for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier.
Malaysia
Customs Information
- For information about customs, import duties, etc., visit: Royal Malaysian Customs Department
Shipping Info & Rates
- You are liable for any import taxes, customs fees or a brokerage (handling) fee that may incur for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier.
Philippines
Customs Information
- For information about customs, import duties, etc., visit: Bureau of Customs
Shipping Info & Rates
- You are liable for any import taxes, customs fees or a brokerage (handling) fee that may incur for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier.
South Korea
Customs Information
- For information about customs, import duties, etc., visit: Korea Customs Service, Ministry of Food and Drug Safety
- Import taxes will be imposed on customers when one or more orders enter Customs on the same day and the total value exceeds KRW150,000.
- Personal Goods Duty Free Allowance is limited to 6 bottles of health functional food products.
- Nourish Me will not be liable for packages held or confiscated by customs.
Personal Customs Clearance Code
- Note: Korean Customs office requires a Personal Customs Clearance code (PCC) that matches the name of the recipient. Please visit http://portal.customs.go.kr for more details or to register.
- For Korean Citizens:
1. If you are ordering for someone else, you must enter their name, PCC code and address.
2. The PCC code must match the name of the person receiving the package.
3. Make sure the name is in Korean. (If the code is registered under an English name, please use the same name that appears on the registration receipt.)
4. Make sure you enter the PCC code in the correct format:
The PCC code starts with P followed by 12 digits.
Correct format: P123451234512
5. Please enter the PCC Code into the ORDER NOTES section of the “Check Out” page before placing order.
- If you are a foreign citizen, please enter “Foreign Passport,” along with your country name and your passport number into the ORDER NOTES section of the “Check Out” page before placing order. Only the passport number should be entered without a country code.
Shipping Info & Rates
- You are liable for any import taxes, customs fees or a brokerage (handling) fee that may incur for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier.
- Please place one order per day, otherwise your order will be held.
- The address system in South Korea has been changed due to the ‘Road Name Address Act’. Please visit Road Name Address site for more information. For delivery of shipments, customers are required to update the shipping address to the Road Name address in their account.
- Due to the new zip code system being implemented in Korea, all shipments must have 5-digit zip code included in the shipping address.
Restrictions
- Please be aware, the following substances are not allowed to be imported into Korea: Supplements containing Alpha Lipoic Acid, R-Lipoic Acid, Icariin, Yohimbe, Hoodia, Melatonin, Echinacea, Rhodiola, Slippery Elm, Black Cohosh, 5-HTP, Gaba, Paba, Diindolylmethane, Creatine, Fucoxanthin, Goldenseal or Raspberry Ketone.
- All products that contain dairy as an ingredient, including milk, cheese or yogurt, are subject to an additional inspection at the Korean Customs office. Items containing meat, animal products, vegetables, nuts, grains and products intended for pets may be subject to quarantine inspections.
- Korean Customs may require a doctor’s prescription for orders containing 6 or more bottles of supplements.
- For any raw honey products, if the order total weight along with other products exceeds 5 kg (on a single day), the duties and taxes will be assessed by the Korean Customs office.
- The Customs inspection may cause a clearance delay if your order includes above products.
Singapore
Customs Information
- For information about customs, import duties, etc., visit: Singapore Customs
- If your order value exceeds SGD400, the entire sum would be subject to Goods and Services Tax (GST).
- Nourish Me will not be liable for packages held or confiscated by customs.
Shipping Info & Rates
- You are liable for any import taxes, customs fees or a brokerage (handling) fee that may incur for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier.
Restrictions
- Please be aware, the following substances are not allowed to be imported into Singapore: DHEA and products containing poppy seeds.
Taiwan
Customs Information
- For information about customs, import duties, etc., visit: Customs Administration
- Orders over NTD3,000 may be subject to Customs duty and taxes.
- Nourish Me will not be liable for packages held or confiscated by customs.
Shipping Info & Rates
- You are liable for any import taxes, customs fees or a brokerage (handling) fee that may incur for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier.
Thailand
Customs Information
- For information about customs, import duties, etc., visit: The Customs Department – Thailand
Shipping Info & Rates
- You are liable for any import taxes, customs fees or a brokerage (handling) fee that may incur for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier.
Vietnam
Customs Information
- For information about customs, import duties, etc., visit: Vietnam Customs
Shipping Info & Rates
- You are liable for any import taxes, customs fees or a brokerage (handling) fee that may incur for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier.